Frequently Asked Questions

Have a question? Check out these Frequently Asked Questions.

1. HOW DO I RETURN AN ITEM?
   Just hit this link HERE to go through to our returns policy and follow the steps.  
    
2. WHAT IF I HAVE WASHED MY SHIRTS CAN IT STILL BE RETURNED?
   Sadly no, the garment needs to be in NEW condition unwashed and original tags on. Please note all undergarments are unable to be refunded.  
    
3. MY PARCEL HAS NOT ARRIVED, WHAT DO I DO?
   Australia post can sometimes be 1 or 2 days later than estimated on their tracking, please note if it is later than 2 days from predicted arrival please contact hello@trademutt.com or call 0447 432 070 and we will follow up your order and see where it is. 
    
4. HOW CAN I BE NOTIFIED OF NEW PRODUCT OR WHEN ITEMS ARE RESTOCKED?
   You can put your name down in the out of stock notification box below all of our products. Otherwise you can subscribe to our mailing list HERE. 
    
5. WHAT FREIGHT SERVICE DO YOU USE?
   We fulfill all of our orders in-house from our warehouse here in Brisbane!
    
6. IS THERE A TRADEMUTT RETAIL STORE?
   TradeMutt sells directly to customers online only but we do have a large — and growing — number of stockists across the country.
    
7. WHAT HAPPENS IF MY PRODUCT DOESN'T FIT?
   No problem, just follow our returns policy HERE. 
    
8. CAN I PURCHASE A GIFT CARD?
   100% you can, click HERE to purchase a gift card. 
    
9. HOW OFTEN DO YOU DISPATCH ORDERS?
   Our orders are dispatched next business day unless stated otherwise. There have been times where supply chains have been disrupted and we have had to pre-sell. You will be notified if we are in pre-sale before your purchase.  
    
10. WHERE DO YOU MANUFACTURE YOUR PRODUCTS?
    We manufacture our large variety of products in a large variety of countries and factories. You can see the origin of each product in each product description.
     
11. DO YOU HAVE A SIZE GUIDE?
    Of course we do mate, click HERE.  
     
12. I CAN'T FIND A PRODUCT ON YOUR WEBSITE, WHERE CAN I SUGGEST NEW PRODUCTS?
    Sorry to hear we don’t have what you are looking for. Jump onto our contact page HERE, we would love to hear what you are looking for.  
     
13. HOW DO I LISTEN TO THE TRADEMUTT RADIO?
    On all good podcast apps, just search TradeMutt or jump on and watch it on YouTube HERE. 
     
14. HOW DO I SUBMIT A HUMANS OF TRADEMUTT STORY?
    We would love to hear your Humans of TradeMutt story, please send it through the contact page HERE. 
     
15. I HAVE LOST MY RETURN SLIP, HOW CAN I GET A NEW ONE?
    No dramas cane farmer, you can see the online version HERE. 
     
16. WHERE CAN I LOCATE MY TAX INVOICE?
    It is attached on your order confirmation email mate, if you still can’t find it, email sales@trademutt.com and we can get you another copy out 
     
17. DO YOU DO EMBROIDERY?
    Yes we can organize your embroidery through our embroidery partner. Please reach out to our Sales Executive Donna - 0447432070 (ext.2) | hello@trademutt.com - We will have your team kit out with their Funky Shirt Friday shirts. (min. order qty 10+, 10-15 business day turnaround).
     
18. ARE THERE BULK ORDER DISCOUNTS?
    Yeah mate, we can pass on bulk buy discounts from min. order quantity of 10. Please reach out to our Sales Executive Donna - 0447432070 (ext.2) | hello@trademutt.com.
     
19. WHAT DO I DO IF I HAVE MADE A MISTAKE WITH MY ORDER?
    Email hello@trademutt.com ASAP or call 0447 432 070 so we can update that. 
     
20. ARE THESE WORKSHIRTS HI VIS?
    We do carry both hi vis work shirts and standard work shirts, you can tell the difference by the block top and 3M tape. Also the product description will outline what each product meet in regards to AS/NZS standards.  
     
21. HOW DO I ACCESS THE TIACS SUPPORT LINE?
    Easy, you can text or call 0488 846 988 or head to their website TIACS.org.
     
22. HOW MUCH MONEY DOES TRADEMUTT DONATE TO CHARITY?
    50% of all TradeMutt sales are donated directly to TIACS.  
     
23. WHERE IS TRADEMUTT LOCATED?
    Our HQ is based in Brisbane, Australia.
     
24. IS TRADEMUTT AUSTRALIAN OWNED?
    100% Aussie owned cobba! 
     
25. CAN I MAKE A DONATION DIRECT TO TIACS?
    Easily, jump onto the TIACS website HERE.  
     
26. WHAT IS A SOCIAL ENTERPRISE?
    Social enterprises are businesses that trade to intentionally tackle social problems, improve communities, provide people access to employment and training, or help the environment. 
     
27. WHAT IS THE TRADEMUTT CONTACT NUMBER AND EMAIL?
    You can contact us on our contact page HERE or call us directly on 0447 432 070 
     
28. MY ITEM IS FAULTY, HOW DO I ORGANISE A REFUND?
    Sorry to hear there has been an issue with your order. Please email us ASAP on hello@trademutt.com or 0447 432 070
     
29. I AM GETTING AN ERROR MESSAGE AT CHECKOUT, HOW DO I FIX IT?
    If you are getting a shipping error it will be an issue with your suburb and postcode not aligning. Easiest way to double check your address is to google it and ensure it comes up on a map.
     
30. DO WE DO PRE-ORDER?
    Sadly, we are unable to pre sell individual garments unless our entire store is in Pre Sale. Please let us know if there is something you need and we can help out. Email hello@trademutt.com 
     
31. HOW DO I SUBMIT A TESTIMONIAL OR A PHOTO?
    If you would like to submit a testimonial, you can do so on either FACEBOOK or GOOGLE. To submit a photo wearing your TradeMutt send your image to hello@trademutt.com or just tag @trademutt on Instagram!