Chip in a little more and show support for TIACS. Powered by
Frequently Asked Questions
Can I purchase a gift card?
Mate of course you can! Click HERE and you’ll be on your way to giving the best gift ever.
Customer service enquiries
We’re here and we’re happy to help! With a large volume of emails and phone calls we might not be able to get back to you immediately - please be patient with us! We are working towards making this a quicker and more accessible process and we thank you for your patience.
How do I submit a Humans of TradeMutt story?
We would love to hear your Humans of TradeMutt story, please send it through the contact page HERE.
How do I submit a photo?
Flick it though to hello@trademutt.com or send us a DM on Facebook or Instagram! Make sure to include whether or not you are okay for us to reshare the image.
Is there a TradeMutt retail store?
Not exactly! TradeMutt itself is 100% online (with the exception of a stall at the Gympie Muster each year) but we do have some legendary wholesalers on board that have our shirts in their stores - you can check them out HERE.
Is TradeMutt Australian owned?
100% Aussie owned Cobba!
What is the TradeMutt contact number and email?
You can call us on 0447 432 070 or email us on hello@trademutt.com
P.S. We let our customer success team enjoy their weekends so please be patient and we’ll try and get back to you when we’re back on Monday morning!
Where is TradeMutt located?
TradeMutt HQ is located in Brisbane, Australia!
P.S. I know we look like a whole bunch of fun, but most days we’re head down bum up (we are an operating business after all) so unless you have an appointment please don’t drop by our office! We’re always happy to chat over our socials or email.
Why isn’t my gift card working?
Oh no! Flick an email to our customer success legends on hello@trademutt.com and we’ll get everything sorted for you!
Are there bulk order discounts?
There sure are! Have a yarn to our sales legends at bulk@trademutt.com or 0447 432 070 and they’ll sort you out in no time. Our discount rates start at 10 units and above.
Are these workshirts hi vis and UPF rated?
We carry a mix of Hi Vis work shirts and polos, standard work shirts, full print shirts and lifestyle products, and some are UPF rated too. All our Hi Vis gear is compliant with AU/NZS standards, you can tell it apart by the block top and 3M tape, and each product's "Specs" dropdown shows the exact details, so you can check Hi Vis and sun safety in one spot.
Can I get my own embroidery done?
Of course mate! We love it when workplaces jump on board with TradeMutt and Funky Shirt Fridays! However, any TradeMutt or TIACS logos, patches or labels may not be covered or removed from the shirts.
Just a heads up, adding embroidery or heat press to Hi Vis products can affect their compliance if it's not done properly. Make sure your embroidery vendor knows the restrictions before they start, or flick our team a message and we can point you in the right direction.
We also offer embroidery, if that is something you’re interested in!
Current shipping times
Please allow a 2-4 day warehouse processing time and 7-14 days for delivery with standard shipping.
Do you do embroidery?
Yes! We do embroidery. You can check out the details HERE or email our team at bulk@trademutt.com to get started!
Please note: The Setup fee is not refundable on cancelled orders.
Remember that the measurements are taken on a garment laid out flat.
How can I be notified of new product or when items are restocked?
We release a new print every month in the first week of the month. We usually aim for a Wednesday but don’t hold us to it. If you want to be the first to know, as well as be up to date with other goings on in TradeMutt, join our mailing list HERE
I can’t find a product on your website, where can I suggest new products?
Sadly we can’t stock everything, but we do love hearing all of your exciting new and innovative ideas! You can flick them through to hello@trademutt.com where we might just end up bringing out something new because of it!
If you and 299+ mates want to get your own custom TradeMutt products we can sort you out! (Minimum order quantity of 300+ units) Go HERE or email custom@trademutt.com to learn more.
I can’t find an old print on the website, is it gone forever?
We’ve got a core collection of three prints which are available all year round and then limited edition prints that are released monthly throughout the year. The limited edition prints are, believe it or not, limited! So if you can’t find it on the website then it is likely gone.
I don’t have a compost bin, how do I dispose of the compostable packaging that I received my order in?
That’s okay mate! When placed in a composting environment, compostable packaging breaks down into a natural or organic state. If you don’t have access to a composting heap through someone you know, we recommend taking a look at your local council’s website to find a community composting hub near you.
Sales and offers
All sales (including Black Friday & End of Financial Year), promotions and buy one, get one deals (as well as other offers) are only valid during the time period specified, and can't be used in conjunction with any other offer. Discount codes can't be applied during sale periods. Once a sale ends, we can't apply that pricing to new orders or order changes. If you return or exchange something bought during a sale, you'll still be refunded or credited at the price you originally paid.
What happens to your excess stock?
Good news, we don't really have any! We plan our buying volumes carefully so we order just the right amount, meaning no dead stock ends up in landfill.
Where can I try on a shirt?
Check out our stockist map HERE to see where you can get your mitts on a TradeMutt shirt! Alternatively, if you happen to get the wrong size when ordering on our website you can exchange it for a different size within 90 days or receive a store credit - winner winner!
Are there bulk order discounts?
Buy bulk and save! Our discounts start at 10 units and above. If you want any more information or want to get the ball rolling on some funky TradeMutt workwear just email bulk@trademutt.com or call 0447 432 070 and our team will sort you out!
Can I add embroidery to my order after placing my order online?
Please be aware that all embroidery orders must be placed directly through our sales team. For assistance, contact us at hello@trademutt.com or call 0447 432 070 (ext. 2).
Embroidery cannot be added to orders placed online during a sale.
Can you create a custom design or print for my business?
We thought you’d never ask!
If you and 299+ mates want to get your own custom TradeMutt products we can sort you out! (Minimum order quantity of 300+ units) Go HERE or email custom@trademutt.com to learn more.
P.S. TradeMutt shirts are not to be sold after purchase unless authorised as an official wholesaler or reseller.
Do you take on wholesale accounts and/or can I sell TradeMutt in my own store?
We sure do! Email wholesale@trademutt.com or call 0447 432 070 and let’s get some TradeMutt into your store!
Where can I locate my tax invoice?
It should be attached on your order confirmation email, if you can’t find it, email hello@trademutt.com and we will send you another copy out.
Can I add an item to my order once I have paid for it?
You've got a 1 hour window to edit your order, just use the link in the confirmation email sent straight after you order.
Missed it? No worries mate, we all make mistakes. Flick us an email at hello@trademutt.com ASAP or give us a call on 0447 432 070, and our team will do their very best to sort it for you.
P.S. Our customer success team works Mon-Thu, 9am-4pm, so we won't be around on weekends to reply.
How do I return an item?
We’ve made it as easy as it can be! All you have to do is follow this link HERE
Just a heads up that we have a return period of 90 days.
Please note: We cannot honour international exchanges and or returns.
How long will it take to process my return?
It depends where you are mate, as it can take 2 to 15 business days for your return to reach us from when you hand it over to the courier. Once your return reaches us, we process your refund/exchange. We will keep you updated via email along the way, if you have any questions along the way please email hello@trademutt.com.
I accidentally ordered the wrong product, can I change it before it is sent?
You've got a 1 hour window to edit your order, just use the link in the confirmation email sent straight after you order.
Missed it? No worries mate, we all make mistakes. Flick us an email at hello@trademutt.com ASAP or give us a call on 0447 432 070, and our team will do their very best to sort it for you.
P.S. Our customer success team works Mon-Thu, 9am-4pm, so we won't be around on weekends to reply.
I received the wrong item, what do I do now?
Sorry about that legend! Things at our warehouse can be quite hectic and as humans we can sometimes make mistakes. Please email hello@trademutt.com or call 0447 432 070 and our customer success legends will rectify the issue.
Late or missing refunds
Before you start to panic please note two things:
Your refund won't be processed until we have received the garments you are returning and once your refund is officially processed it can take up to 5 business days for the funds to appear in your account.
If you are concerned about not receiving your money, we suggest that you contact your bank or credit card company first as there is often processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at hello@trademutt.com and our customer service team can help you out.
My item is faulty, how do I organise a refund?
We’re sorry to hear that there’s been an issue, we’re humans and we do make mistakes! But we’re happy to help you out. Please reach out to us on hello@trademutt.com or 0447 432 070 to get sorted!
What account will my refund go to?
Whatever payment method you used to buy it will be where the money is refunded to. Unfortunately, we cannot change or alter where refunds are directed.
What happens if my product doesn't fit?
No worries mate! All you have to do is follow our returns instructions HERE.
What if I have washed my shirts, can it still be returned?
Unfortunately not mate, if you plan on returning something it needs to be in a NEW and unwashed condition with original tags still attached. Please note that socks and undies cannot be returned, refunded or exchanged.
Can I make a donation direct to TIACS?
You sure can mate! It’s even tax deductible! Just jump on the TIACS website HERE.
How do I access the TIACS support line?
It’s easy mate! Text or call on 0488 846 988 Mon-Fri 8 am-10 pm AEST or head to their website TIACS.org.
How much money does TradeMutt donate to charity?
We’re an accredited social trader, which basically means that we donate at least 50% of our profits directly to TIACS.org!
TIACS was founded in 2020 by Dan and Ed (the two mates who started TradeMutt) with the aim to remove the physical and financial barriers to accessing professional mental health support. TIACS is available Mon-Fri 8 am-10 pm AEST. Text or call on 0488 846 988, completely free of charge.
What charity are proceeds donated to?
50% of our profits are donated to TIACS, a professional and confidential text or call support service, and it's completely free. TIACS was co-founded by Dan and Ed, the same two mates who started TradeMutt!
What is a social enterprise?
Social Enterprises are an innovative breed of businesses that exist to create a fairer and more sustainable world.
Social Enterprises must do three things:
Have a defined primary social, cultural or environmental purpose consistent with a public or community benefit, and
Derive a substantial portion of their income from trade, and
Invest efforts and resources into their purpose such that public/community benefit outweighs private benefit.
TradeMutt is an accredited social enterprise and social trader!
Can I pre-order a product that is not for sale yet?
Sadly, we cannot take orders for products that are not yet on our website. If you want to be the first to know when a new product drops, as well as be up to date with other goings on in TradeMutt, join our mailing list HERE.
How often do you dispatch orders?
Orders are usually dispatched the next day, but it can take up to 2 to 4 business days to pack and dispatch your order. Our warehouse operates Monday to Friday, so orders placed over the weekend will be picked up on the next business day. Sometimes life throws a supply chain disruption or a wave of orders our way, which can push dispatch times out a bit longer. If you have any concerns, email hello@trademutt.com or call 0447 432 070 and we'll help you out.
I am getting an error message at checkout, how do I fix it?
If you are getting a shipping error it might be an issue with your suburb and postcode not aligning. Easiest way is to use the Address Validator at checkout or double check your address in Google and ensure it comes up on a map.
Still no luck? Flick an email to hello@trademutt.com and we’ll sort you out!
I live in Brisbane, can I pick up my order?
Unfortunately, as an operating warehouse, we do not have the capacity to take visitors. However, if you email hello@trademutt.com or call 0447 432 070, we’ll do our best to make sure you get your order when you need it!
International shipping
Lets get some more colour out and about in the world! We absolutely offer international shipping - you should be able to change the destination country at checkout. If you hit any snags please email hello@trademutt.com and we will be able to help you get your order.
My parcel has not arrived, what do I do?
Panic.
No, please don't do that. Keep calm and follow some simple steps and we’ll look after you!
Check to see that you’ve received a dispatch notification email (be sure to check your spam/junk folder)
Check your tracking number to see where your order might be
If you are still unsure about where your parcel might be please contact Australia Post on 13 76 78 or our customer success team by emailing hello@trademutt.com or calling 0447 432 070 and we’ll sort you out!
They can sometimes deliver a parcel up to 5 days later than estimated, if it has been longer than this time frame please get in touch.
Sales period shipping times
During busy periods like sales, our team needs up to 5-7 business days to pack and dispatch your order, then standard shipping takes another 7-14 days to land on your doorstep. The closer you order to a sale's launch, the sooner it's likely to get packed.
Shipping expense
Within Australia, we offer Aus Post Rate Shipping! All orders over the value of $149 will receive free postage.
Standard shipping times
Our team needs up to 2 - 4 business days to pack and dispatch your order, then standard shipping takes another 7-14 days to land on your doorstep. Need it sooner? Express shipping is also available.
What do I do if I have made a mistake with my order?
You've got a 1 hour window to edit your order, just use the link in the confirmation email sent straight after you order (make sure to check your junk and spam folders).
Missed it? No worries mate, we all make mistakes. Flick us an email at hello@trademutt.com ASAP or give us a call on 0447 432 070, and our team will do their very best to sort it for you.
P.S. Our customer success team works Mon-Thu, 9am-4pm, so we won't be around on weekends to reply.
What freight service do you use?
After our busy warehouse crew gets your order ready, Australia Post E-Parcel picks up and delivers each order. For business deliveries, we also use StarTrack.
Where can I locate my tax invoice?
It is attached to your order confirmation email mate, if you still can’t find it, email hello@trademutt.com and we can get you another copy quick smart!
Where can I track the status of my order?
If you have an account with us you can track the status of your order HERE. You should have also received emails confirming your order and dispatch! If you have any questions email hello@trademutt.com and we’ll be able to help you out with where your order might be!
Where is my order being sent from?
All orders are sent from our warehouse in Acacia Ridge, QLD
